Refund policy

Due to the nature of tobacco products, all sales are final.

Damaged Orders

If your cigars arrive damaged, you must contact us within 48 hours of delivery with photos of the product and packaging.

Incorrect Orders

If you receive the wrong item, contact us within 48 hours for resolution.

Refund Eligibility

Refunds are issued only in cases of:

• Damaged product during shipping
• Incorrect item sent

We do not offer refunds for:

• Buyer’s remorse
• Incorrect address entered by customer
• Delays caused by carrier

Contact

john@noir854.com